Yes and it was delicious. Thank you doorCrash
By - naughtm3
Yea boi! RIP John Witherspoon
BANG BANG BANG
You have to wonder how much money DD loses every time the system crashes. Having to refund customers, credit them, pay the restaurant, and (sometimes) compensate Doordashers.
Maybe if they’d just put that money towards better servers, there wouldn’t be an issue
And that money they “saved” by lowering base pay will certainly cover it. It’s karma if you ask me lol.
Fuck em. That's how much they lose
They did the math. They save money but having these indian hamster wheel servers. It cost less to pay for crashes then have real servers.
I always wondered how much Tony lose each crash?
Tony losses a lot from the loss of pizzas
I missed it...😑
Give it five weeks, to the day
Always going to be more crazhes with DD
Same I always miss it
Account name checks out 🤣
How long ago did you pick up the order when they sent you the text?
My opinion, and just mine, that was a dick move. Yes i realize the app was down for everyone, but give me a break. I was on a stack and while picking up both orders I glanced at both addresses, when the app crashed after the first delivery, I least remembered the street that I had to go to, and yes maybe I had to wait 15 mins for the customer to reach me (i lucked out since I guessed right on the House number) since I was unable to because I was locked out, I was still able to deliver their food, and they were very understanding.
Yes, I did let them know the system was down, but I at least had the foresight to ask what the address was to complete the order.
Okay Tony xu 🤣 a 15 minute wait cost me $6.50 at my earn rate imagine this happening every other day cause of irresponsible doordash that adds up fast .
Imagine being this much of a cunt. Enjoy the -180 votes my guy
**edit: 250 and counting
Lmao i dropped iff the first order than it kicked me off. I sat on the side of the road for 10 minutes on hold with support. Drove home for 20 minutes than got this message. I had no way of reaching them or getting the address. The only dick move is your kiss a$$ reaponce. You just delivered their food for free with no pay. I hope tony appreciates you 🤣🤣
Edit- they get a refund and extra DD credit
Right no phone number, no address, waiting for dasher support for 15 min. I'm out.
Left phone on hold for a hour after I got home decided to just be done for the day heh....
Actually, as soon as everything came up, I hit “complete delivery” on both orders from my couch and got $33 out of both orders. So yes Tony does appreciate me, and the understanding customer. And I’ll probably have a repeat customer in the future that will actually tip me $15 in the app like in this case.
Repeat customer? How does that work?
So… You wanted him to complete it for free? Remember, the app crashed completely and kicked us off. Some people were still able to stay on the app, but couldn’t confirm that they delivered their food, thus not getting paid until they contacted support. For those whose app crashed completely, they wouldn’t have gotten paid without proof. I don’t blame OP for not completing the order, as the foundation to make money off of the delivery was broken.
what the hell are you talking about “repeat customer”. customers can’t choose their dashers and even if they *happened* to get you again, i’m willing to bet every single dollar in my bank account they won’t remember you.
Dear god this is the most shilling comment I’ve read on this sub so far 😂
A repeat customer? The customers can’t request dashers numb nuts and I doubt they’ll remember your name. They don’t care.
Lmao you are a top dasher for sure. I get $20 tips all day, i dont care to bend over backwards for tony when he just looks for more ways to screw us. All yhe customers will continue to use delivery service so i will get that same customer on grubhub or another app. I dont care which company i am working for or who i deliver to, i am just paying my bills.
This guys something else. I’m a top dasher but you’ll never catch me licking ass this bad.
Why don’t you scroll down and look at one of my posts that I posted today of my “earnings” out of the 3 deliveries (3.5 since one got cancelled).
Yeah fuck tony. I bet that guy is an asshole.
Lol what does you picking up more orders have to do with the crash and me not sucking off tony to get his food delivered??
Whomever that is, clearly works for DD that’s why they’re pulling out tos sections and all that bullshit.. I’m sure the food was good as was mine tooo lmfao
My app literally was not loading anything and froze.
Wtf do you think you own your own business or something try hard
OMG shut the fuck up already. 🤡
My first reaction was I thought my phone was acting up because the sun had made it really hot so I restarted it, I restarted it again, and then I tried to login and could not. I couldn't see their address or text them as after I restarted because it was glitching I couldn't get back on.
You assume too much
for all of us it was different. I tried to reset my password three times after that I looked up online if there was server issues.....
Pro tip just come check this sub and see if we crashed
slurp slurp slurp
It must have been tough getting up on that high horse.
Yes daddy Tony Xu. Please make me deliver orders with no pay 😩😩
But that’s just my opinion, just mine.
You are a fucking idiot
You are a turd
That takes too much tiiiiiiiiiime
This whole reddit community is filled with lazy assholes bro, OP just looking for an excuse to fuck over anybody and be like "it's ok the app is down". I would have attempted to drop off also too👍👍, others are weak ppl, look at the dislikes on you for thinking about doing the right thing, pffft bet most these ppl are mentally ill they just dont know it👍👍
Damn, you're a real piece of shit.
Lol I am mentally ill but that doesn't change that we don't work for free, I got medical bills to pay for all my mental illness you know!
You just called an entire group of people, that you know absolutely nothing about, mentally ill. Yeah you seem perfectly fine
I’m sure he’ll love the white knight reply. Make sure he eats pineapple tonight.
You run around for charity all you want. I feed my family with this job. The customer will get taken care of. The only people that lose are DD because that’s on them and apparently you because you want nice guy points rather than run your ship like the business that you are.
Was the food delicious?
Yeah. Fried chicken with mashed potatoes and green beans, turkey ham and bacon sandwich, waffle french fries, and carrot cake with a caramel sauce
Omg. please and thank you.
Lucky af with that one 1👏🏽
Why're some of y'all so upset over food that would've gone cold lmao
Exactly, and the customer was refunded with extra
yOu sHoUld bRiNg tHe oRdEr aNywAy eVeN iF yOu wOn'T bE pAiD iT's dEr JeEeErB...
My job is making stax boomer I'm not a charity.
I had someone do the same thing to me. Like listen here, your food is not more important than my ability to provide for my family. I don't even want it in my car. I want to deliver it. It's why I accepted it to begin with. It's not my fault their servers crashed again right after they got them back up. But the app is now telling me you have no name and no address and the app is also telling me that I have no active orders but in the order list it shows 2. My wheels will not turn for free. About 12:45 am eastern standard time rolls along and their servers are finally fixed. Dudes order was still there from 8pm. Also got a message from the customer in app as well like "since you're not bringing me my food then refund me." Uhhhhh.... How about no.... Because I can't. It's not my fault that you refused to answer every single text I sent you from 8 to 830. I spent 30 minutes of my time begging you to contact support and cancel it. I went and watched the new quiet place movie instead and threw his shit in the trash.
Id have ate it even if the food sucked. Just out of spite
I ate the other customers food. I can't do Reubens and I can't do mayo. Although I did have 5 subs of my choosing to pick from. Dude just had a different taste than I had. Shit happens. That double meat turkey was bomb as fuck though.
loved that movie
It was definitely interesting to say the least.
Wow thank you for saying this actually. My stepmom tried to order food the other day and she got the same "no name" driver thing as you did. Makes sense. Thanks!
I was borderline on one order. Picked it up from Mcd's, app immediately crashes, I can't even see their address. 20 mins later I do.
I manage to contact support and they ended up paying me for the time lol.
Honestly, though, I was just about ready to head out, go home, and eat some free mcdonlds, then the app came back ish. I'm not a huge fan of free food tbh, I'd rather have the money, but I can definitely see why someone would dip after 15 mins. and Start doing grubhub after while doordash figures it's shit out.
McDons goes straight to the nearest homeless in that situation. Lol thank God grubhub keeps us moving
What magic words did you say to support to get them to pay you? I've never been paid when they waste my time with shit.
I was stuck with someone’s order too. They tipped pretty well tho, so I didn’t want to eat it. They finally texted me about 30 min after expected pickup time and they gave me the address, and I delivered it. Completely understand that some ppl didn’t wait as long as I did though. It was getting ridiculous and idk how much longer I could’ve held out
Did you get the pay for the order?
Yeah. I just had to confirm pickup and then it let me do the delivery steps despite being a couple miles away from the customer
I also had photo/video proof in case I needed it
I don't blame op. We don't work for free.
Yall should all go to uber eats for real. I did it for shits and giggles and made 150 bucks off of 17 trips. Normally with doorcrash it take 20-30 trips to even make that. No having to set schedules and no having to beg to have your schedule reinstated after the pause feature messes up making you lose it. All of my deliveries with uber eats keeps me in town and stacked orders are always over 17 bucks even if they're in the same town. Just some advice.
That’s pretty low in my experience. Would be disappointed with less than $200 on 17 Uber eats trips.
My average per delivery on DD is 11-12 bucks. On the lower end of the scale, 17 trips would have made $187. $8.82 per trip is definitely not very good.
yeah i'd say i make about 7 per so...
I do 7+ a trip but I can do three trips in an hour
Your lucky. My local trips are only paying me $4 or so per order.
I'm not saying that every delivery offer I get are $10+. I get the shit offers as well. But I'll hold off and wait for the $9-10+ offers, they are out there. What i learned is if I am patient enough and resist the urge to do a $5/6/7 short distance order, I am missing out on the bigger orders while doing those lower paying ones. Effectively, I'll do less orders in less time while making more money.
The only time I'll accept a $8 is if it's keeping me close to a known hotspot and if I know it's a place with extremely minimal wait time and pretty much have the order ready when I get there, and it is a very short distance (1-3 miles max). But even then, I don't take many of these and will only take one here or there if it's a bit on the slower side that day, just to keep my average hourly up.
I will 100% will not accept anything in the $3/4/5/6 and even 7 range. Call me whatever, I just won't do it. And it goes without saying that I will never accept a no tip order. Money aside, those are usually the most complicated, rude, and most demanding customers.
After DD pay, tips, and the typical "higher than shown" on some orders, I average about $11-12 per order not including any kind of peak pay, which my area usually doesn't get. Ever.
Yea I agree, but I do take $7-$8 orders because doordash tends to hide the tip if the drop off is too close.
Lol entitled or smarter than your ass? 🤔🤷
You're an entitled ass bitch too lol
I did uber eats before and made $580 in one day, my all time record
You should have just told them "yeah I'm eating it...shit was delicious too! You have great taste in food!"
They can't even rate the delivery because it was never delivered. And even if they were, the rating would be erased because it happen during a crash. Win-win situation
This is a golden idea 🤣🤣🤣
Actually this seems to not be true. Got rated in the app crash last week and a rating quote from him about how I was chill even tho I didn’t deliver the food
They'll let the ratings go through if it's a 5 star. Anything less than 5, during a crash they'll delete for you
“I’m not getting paid, you’re not getting food. Take it up with my boss, Tony.”
Crashes always happen when I pickup a nice Cheesecake Factory order. And I love Cheesecake Factory, especially when it’s FREE.
Thief is all you are
Im no ones messenger boy alright im a delivery boy - Shrek
What a tool. I wouldn't deliver it even if they text me the address. No free deliveries buddy 😏
It's sad that people use delivery services yet can't comprehend that I am only the driver. I'm not customer service. I'm not a field technician. I'm a delivery driver. So when the system goes out. I can't bring you the food. I don't have your address needle nose. On top of that I'm not getting paid.
Do you have any other thoughts in there or just this one, since it seems to be the only thing you can respond on every single comment??? 🤔🤣
I have thoughts. Just enjoying how much I piss off the entitled people in this sub lol
The real bitch is you. To come online on people post to talk shit. Lame af.
Absolutely. So lame lol
Customers don't realize it, bit if the app crashes I usually lose GPS and I certainly can't complete the order, let alone access the Doordash app for any reason. Couldn't even sign in at all on Saturday
Huh? You cant use your GPS unless you're doordashing?
It doesn't kill your own GPS but it does delete the customer's address so your ability to find the customer or contact them goes away. Even if you do deliver it, you're probably not getting paid unless you get help from support. And I've never had support pay me for something, I'm pretty sure they have instructions specifically not to.
Ohh yeah I wouldn't get my hopes up getting paid for an off app delivery or something like that I've never experienced customer service that was so unhelpful like Doordash support
I was reply to another post… he called me! 5 min after the app crashed!
The one Time when the Dasher has the upper hand 👍👍👍
Yep, Doorcrash Fridays and Dashcrash Saturdays.
I hope the food was good OP, I'd have done the same thing.
One time this happened to me, and the guy called me and was like okay are you still going to bring me the food, I just said nah and proceeded to enjoy my “lunch break with pay”
Haven’t dashed in forever, seems like DD is in shambles right now. What a shame
App hasn’t crashed on me yet and I’ve been dashing straight since April. 🤞🏼
Send me your address and cash/cashapp/venmo/zelle me the order price and Ill gladly deliver it. No address, no food, full tummy
I just ignore the text when this happens. I'm not going to delivery when there is no way for me to get paid for it.
They use to pay for all the missed deliveries as well. Not sure if doordash still does that. I missed this last crash.
It was malfunctioning today too
I'd been like cash app me 503
Thief is all you are lol
Imagine if the person who this is about finds this post 🤣
I hope so lol
Explain how i stole and if i delivered how i wasnt stolen from for no pay? I will wait
It seems like they've been crashing almost day now by the posts on this thread. Is this a new, common issue?
On 06/19/2021, we experienced an outage that affected all users of the platform, including Dashers attempting to serve customers during this time. We apologize for the inconvenience this caused, and we continue to work towards a more stable and reliable experience each and every day.
As you were on a dash during this time, we have:
Added $5.00 to your Dasher account. You will see this amount reflected in your Dasher App under Earnings from 06/20/2021.
Removed any Ratings you received during this time that were less than 5 stars.
Removed the impact of any declined or incomplete orders from your acceptance and Completion Rate.
Thank you for your patience, and happy dashing.
This happened to me. Double order from a pizza place, picked orders up and hadn't confirmed yet, app crashed. No idea what delivery addresses were.
I was still in the parking lot so took it back to the restaurant and told them to keep it until the app came back up.
You missed out on some free pizzas. Sorry.
You’re literally scum
And opportunistic, same as DD
You could have had it for yourself. But good job hero.
If you didnt want the pizza, you could have given it to a homeless person or a neighbor
Restaurants dont want you bringing food back. They have zero clue what you did to the food and dont want liability for it.
Insulting them cause they returned the food? Come on, grow up.
He was virtue signaling. Like all of you do. Just read all of the threads on here.
Because that food going immediately into the trash after he returned it is so much better than giving it to a homeless person.
Again, restaurants DO NOT WANT US EVER RETURNING FOOD.
it’s actually illegal for a restaurant to reuse or sell the food after it’s left the front door and then come back for some reason
Cant tell these dumbasses that though.
Not everyone lives where homeless people are out and about, so stop virtue signaling about their “virtue signaling.”
JFC I never would have guessed there were so many anti-worker shitbags working for these companies, this sub is fucking wild
Bbbut my order.
I got 66 dollars of decent Chinese out of the sitch. lol. not too shabby
This explains the lack of promos on Father’s Day despite my city being busier than it’s been in months
The crash nationwide is why they couldnt afford promos. Not this one dasher eating food.
That’s what I was referring to. I didn’t realize there was a crash Saturday till I saw your post this morning.
Sorry alot of toxic anti workers responding to this.
I mean ... I picked up and ordered before it crashed and I still delivered it..
Why? You can't mark it as delivered and most people don't know the address once it crashes
Of course u can u just wait till the app is fixed and then call support. They credit you for the delivery. I wasn't about to not turn in an 18$ order that I was 6 minutes away from.
Top Dasher thinking, I applaud you.
As for the address, I put in my GPS I dont use in the app gps because it messed up often . I already know where I'm going once I type it in. If its an apt building I just remember the letter or number once I see it .
Why is everyone so quick to accused dashers of eating their food? Like no brenda, I dont want the slaw and roast beef sandwich you ordered. I'm doing my job. Relax.
I'd be sure to explain to them that with the server crash you're not able to deliver and not just unwilling. Then ensure them that doordash customer support will be happy to help them with resolving their missing order, but not offer any specific resolution (i.e. don't say they'll refund money.) If they ask about the food, say that in these situations, doordash requires disposal of the food without providing any details on how you're disposing the items.
I already said there was an issue and to contact support. I am not required to do any more than that and that should have been enough for them. Support is there to explain the rest to them.
Perhaps the screen shot is missing something, and that might be your answer to their question about what happened to their food. I'd wager that, as a service industry professional, customer service is an important part of your business. Your reply suggests that you feel like what I said was insufficient, and a novice like myself could benefit from learning techniques that can help with future customer interactions.
Here is my advice, don't do more than you're paid for
Are you saying that customer service is not not included in the delivery fee and tip?
It is but not to the point where you are doing customer suppprts job of explaining refunds and the servers dropping and what it means on our end.
I'd agree with you about never providing details about refunds or the like. I'm sure that no one, including yourself, likes to be blown off and ignored when they ask questions, and with this in mind I'd at least give the customer an "Unfortunately, as previously said, I'm unable to deliver due to technical issues. Please direct further questions to Customer Support."
You know, it's strange that chat still worked but not the rest.
Considering i have had customers after that point call and threaten me before, i would much rather leave it to support
Why didn't you just deliver it?
I didnt have the address and it was 30 minutes before they contacted me. I also received 0 pay for this order because there was no way for me to even access the contract
You have address information as soon as you accept an order. Even drop off instructions are available, FYI. But I wouldn't delivery either with the risk of not getting paid.
It was a double delivery and i got signed off after marking delivered on the first order. So i had 0 information and no access to it.
I didn't realize the system crashing meant it was signing everyone off. Well yea that explains it.
Keep it up with posts like this, and pretty soon the company will be out of business. Enjoy the free food though. Stockpile it for later.
If they go out of buisness its because they are to cheap to pay for real servers. Not my fault or my problem.
I've been thinking more about this and if they complain to DD you might get booted from the program. Some how the customer knew that you had their order, probably from you confirming pickup. You were in communication with them, so even if you couldn't get their address from the app you could have gotten it from them. You were therefore in possession of their order which you were obligated to deliver. I'm not sure why you didn't.
The server crash doesn't mean that you can't deliver, as it has no affect on your vehicle, Google Maps, or your ability to walk from your vehicle to their door. It just means that the app is screwing up and you can't complete delivery in the app. There are many instances when one has to contact support to complete deliveries, such as when the app screws up or in areas with poor cellular reception. In theory, you could have delivered the food and then contacted support later to make sure you're paid.
It was a stacked order i dropped off the first one than got kicked off. No point in which i could have gotten customer address or in contact with them. I am not going to sit waiting in hopes for them to contact me for an undisclosed amount of time. I sat on hold with suppprt with no answers. I looked on here and saw customers were being given a full refund and extra credit on their accounts. I would have no proof of delivery on my end so DD would not have paid me (in my experience thats how its gone) so i made a decision to go home and thats when they contacted me. If they rather have their food an hour late and i get no pay i would have had issues that couldnt have been fixed as easily as theirs were.
You’re dumb. You basically stole food. You know damn well you would’ve been paid. Smh.
They would get 2 hour cold food and their refund with extra DD credit. Who is robbing at that point?
You said that was 30 mins after pick up? So what do you mean 2 hours after? Ok they DESERVE a refund, DD servers fucked up that’s not on the customer so yes DD should eat the cost.
Servers werent back up for 2 hours so i wouldnt have done the conreacted work without a contract and no way for me to be paid. Dont like it? Take it up with DD or switch to GH and i will see you on that app 😘
You’re obviously a new noob or just dumb part time moron. You accepted the order that’s is now recorded so all you had to do if they didn’t automatically pay you for it is give them a call. You just wanted free food , cheap broke ass. You’re the reason we get a bad rep and lower tips.
Why not take the food back to the store instead of eating it. Support tells us to take the food back, we must obey them.
This rarely ever happens. Support tells you to “drop it off in a safe location” or just to keep it. They very rarely say take it back to the restaurant, since they want you to take the next order that may pop up. Not to mention, most restaurants won’t take the food back after it leaves their door, especially now with COVID.
I have to say, last week I picked up an order and drove 4 miles to deliver it to the customer only for the entire neighborhood to be blocked off including sidewalks because of construction/ an accident as well and the only way to reach them with walking would be 30mins - the customer already told me they canceled the order once they saw what was going on & DD had the audacity to tell me to take the food back to the restaurant and they’d give me half pay which would be $3.50. HA. Needless to say I got full pay and kept the food and fed it to the trash
You do understand that the potential health implications of this, correct?
If you take food back to a restaurant they will throw it out
Lmao thank you this was a good laugh.
>we must obey them.
Can you expand on this idea
wE MuSt ObEy ThEmMm!! 😂😂
Respectfully.. if you drive back to a store to drop off an order you left with you’re and idiot
food once it has left the front door cannot be sold or reused by a restaurant if it is returned. that is the law and as some restaurant owners or employees might be tempted to violate that law if perfectly good food is returned then it’s really best for all parties if you just keep it.
Also support has never told me to return food to the restaurant — if someone from support told you to do that they were probably new at the job and gave you bad advice. our obligation to abide by food safety laws supersedes any obligation to obey any representative of DD BE IT TONY or some munchkin in a third world country